A License ID is a 32 or 12 character case-sensitive string that is unique to your Account, and used in the URLs to view videos.
Your License ID identifies your Account to our media servers to insure that only authorized users may view your videos.

Normally, your License ID is automatically determined based on your IP Address. Generally speaking, the only time that you need to do anything is if you are using MARC records. In this case, the streaming URL within those records must be edited to use your License ID within that URL.

Your License ID is located on your Account Page and also on the downloaded spreadsheet of your licensed video links.

Aside from individual or institutional pricing, the only difference is how your purchased videos are accessed. 

• Individual Accounts may only be viewed by logging into this site with the username/password that you select at purchase.
• K-12, College,Library Accounts (Institutional) can be accessed from this site by the purchaser with the username/password selected at purchase.
• Videos purchased with an Institutional Account can be viewed by anyone if they visit this website from any of the authorized IP addresses.
• Authorized IP addresses can be specified for Institutional Accounts by the person that purchased the videos.

You do NOT need to login to view the videos purchased by your institution, just click on Institution Access. If the video clips that you are expecting to see do not appear there, you need to contact your administrator to properly configure the account for your institution.

To login to the account area, use the username/password that you (or your rep) created when your account was opened. The login area is located in the top, right hand corner of the home page for this site.

If you're having trouble logging into the application, first check that you are typing in your user name and password correctly. Verify that your caps lock key is not on. If you continue to have problems, try resetting your password - use the "Forgot Password" link and a new password will be emailed to you, or just click here.

If you do not receive your password in a few minutes, and have reset it more than once, contact your rep, or use the Contact Us menu option. There may have been trouble sending you an email for some reason.

	Phone: 800-526-4663 M-F, 9am-5pm E.S.T.
	Online: www.ambrosevideo.com 24 hours a day, 7 days a week
	Email: customerservice@ambrosevideo.com Fax: 212-768-9282
	By Mail: Ambrose Video Publishing, Inc. Attn: Order Processing 1202 Lexington Ave, Suite 171 New York, NY 10028

 

Standard Shipping Charges for Videos and DVDs. Each DVD in series counts as one.

US Continent
$5.00 for 1st Video or DVD
$1.50 for each additional Video or DVD
Not to exceed $120.00

For Example:
Miracle Planet (5 DVD Series)
1st DVD = $5.00
4 DVDs @ $1.50 = $6.00
Total Shipping & Handling =$11.00 for 5 DVD set

Alaska, Hawaii, Puerto Rico and US Territory orders:
An additional charge $5.00 will be added for all orders shipping to Alaska, Hawaii, Puerto Rico and US territories.

Canada
An additional charge of $8.00 will be added for all order shipping to Canada

Additional Express/Overnight Shipping Costs

Continental US Video/DVD Shipping Option

	Additional Charges
Merchandise Total	Express (2-3 days)	Overnight
$0 to $50.00	$2.95	$17.95
$50.01 to $100.00	$3.95	$20.95
$100.01 to $150.00	$4.95	$21.95
$150.01 to $200.00	$5.95	$23.95
$200.01 to $300.00	$9.95	$25.95
$300.01 to $500.00	$11.95	$30.95
$500.01 to $1,000.00	$15.95	$35.95
$1,000.01 or more	$19.95	$48.95

Express and Overnight shipping are not available for Alaska, Hawaii, Puerto Rico, U.S Territories and Canada.

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Shipping Policies

Standard Shipping (U.S only)
Most orders are shipped via Standard Shipping and are delivered within 7-10 business days from the ship date depending on product availability. We are sorry, we do not deliver to P.O Boxes.

Express (2-3 days) Shipping
Express orders will be shipped via 2nd Day Service should be delivered within 2-3 business days from the order's ship date. We're sorry, we do not deliver to P.O. Boxes.

Overnight Service Shipping
Overnight order placed by 12:00PM EST/noon will be processed and shipped the same day, depending on product availability. Overnight order placed after 12:00 PM EST/noon will be processed and shipped the next business day.

Items delayed due to availability will not be sent via Express or Overnight service.

Shipping to Canada
Orders shipping to Canada are processed and shipped within 1-2 business days. Please expect delivery within 14-21 business days from ship date. Not all programs are available to ship to Canada. See program information.

International Locations (Other than Canada)
We're sorry, products can only be shipped to destinations within the United States, it's territories and Canada. We apologize for any inconvenience.

APO/FPO delivery
The delivery time to APO/FPO addresses vary and it is out of our control. It may take a long period of time.

 

Delivery
Delivery occurs only on business days, Monday through Friday (excluding holidays).

Items sold by Ambrose Video and billed to destinations in the states of California, Florida, Nevada, New Jersey and New York are subject to tax.

If an item is subject to sales/use tax in the state to which the order is billed, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include shipping and handling charges, and discounts

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Tax-Exempt Orders

Illinois State customers who purchase from our website are responsible for paying Illinois sales tax directly to the Illinois Department of Revenue. California, Florida, Nevada, New Jersey and New York sales taxes will be charged on all orders unless Ambrose Video is provided with one of following:

• Certificate of exempt status with tax I.D.

or

• A copy of state resale certificate

Online Privacy Policy

We are committed to protecting your privacy. We use the information you provide during the checkout process to process your orders and email your order confirmation. Ambrose Video knows that the confidentiality of purchase-related information is of special concern to visitors who purchase items through our website. We are committed to safeguarding this information. We will not share any personally identifiable information (such as your name, address or telephone number) that you provide us when you make a purchase through our website with any other company, except where necessary for us to fulfill the order or to administer our Web site.

Mailing Address
If you request a catalogue it will be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us. If you purchase from us, you may also receive mailings from us announcing new releases or special offers. If you prefer, you can have your name put on our do-not-mail list by emailing us at customerservice@ambrosevideo.com. Please include your name and address as it appears on your mailing label.

Encryption and Security
We use VeriSign's Payflow Pro software to perform all credit card transactions. To ensure your information remains secure, Payflow Pro encrypts each transaction request using the latest Secure Sockets Layer (SSL) encryption technology.

Your privacy is very important to use. We've gone beyond https/SSL!

Traditional https/SSL encrypts your personal information, and then sends it to our servers for processing.  From there our servers would then send it again for validation with the CC Processing company.

Our payment service is implemented using Stripe.js (provided by Stripe at https://stripe.com/). All of your information is securely transmitted a single time directly from your web browser to the payment processor.  Our servers never even see it, and have no need to send it again. We then work with Stripe using a shared "code word" or "token" that represents you or your payment details, so no one has the opportunity to intercept any information about you, nor does it exist in our database if it is is ever compromised.

Users need a high-speed Internet connection (DSL or cable, no dial-up) and audio capabilities (sound card) to accommodate streaming audio and video.

Ambrose Video previews are offered as MP4 Streams, and by default, are played with a Flash Player.  However, if you do not have Flash installed, or are using a device that does not support it, the videos will also play using HTML5.

Bitrate switching essentially means that we have different files of different qualities of each Ambrose Program on the site. The internet connection speed of the customer will determine which file it will stream. The higher the internet connection, the better quality the file (but they all look good).

The file specs are as follows:
• All files are Adobe Flash 9+ h.264 with a file extension of .MP4.
• The three level of quality are (from lowest to highest), 425kbps, 900kbps, 1500kbps, 2500kbps and 4000kbps.
• A growing number of titles are being encoded in HD. As they become available, a separate "HD Streaming" link will appear. Those files are 2000kbps and look great, but do require a high amount of bandwidth to be viewed.!

Each Series has a main SKU, with the Program number and Segment number appended. For example, all Shakespeare videos begin with 'SH'. Using the main SKU, here are some examples of how you can control/group your Institutionally licensed videos:

 

skus=	Limits which of your licensed SKUs to display
search=off	Hides the video search fields from the user
heading=	Uses whatever follows the = sign as a title for the page

Some Examples:

This link will show only the licensed Shakespeare titles (SH)

http://www.ambrosevideo.com/institutions?skus=SH

Include multiple SKUs with the pipe character ( | )

http://www.ambrosevideo.com/institutions?skus=SH|AH|LS

Hide the keyword search input area

http://www.ambrosevideo.com/institutions?search=off

Use 'My Custom Title' as the heading of the displayed page

http://www.ambrosevideo.com/institutions?heading=My Custom Title

Using multiple settings with an ampersand (&)

http://www.ambrosevideo.com/institutions?skus=SH|LS&search=off&heading=Our Shakespeare Videos

* Be sure to separate the main link from your settings with a question mark (?), then precede each following setting with an ampersand (&).

The list of licensed videos can be viewed by clicking on the "Institution Access" tab, or by going directly to http://www.ambrosevideo.com/institutions/.

Using the IP addresses that have been configured for an Institution's license, the site can determine which videos are available to the users that visit the site based on the IP address that they are currently using. 

If by chance, an IP address is specified for more than one license (unlikely, but possible), the visitor is presented a list of the institutions that have configured the IP address.  Upon selecting the applicable institution, the appropriate list of video links is displayed.

The videos are intended to be streamed using a highspeed internet connection. Using a slow connection will cause the video to not play properly. If the videos frequently buffer, then it means that you are not maintaining a fast enough connection to our servers to watch our videos. Please contact your network administrator. We do not support dial-up connections.

You can fast forward, rewind, pause, stop and restart the video using the controls in the player. To use the fast forward or rewind buttons, you simply need to press the buttons and release them. Press them again to stop the fast forwarding or rewinding and resume normal play. You will need to let the video buffer before you can use these controls. Buffer time depends on your connection speed.

From your Account page, choose Downloads.  At or near the top of the resulting page is a link to a spreadsheet containing links and other details for all your licensed videos.

Embedding your videos is a standard and relatively simple process.  On the player page for each video is a tab titled Links & Embedding.  Detailed instructions and examples are provide using the video that is currently being played.   The below example shows the direct link and how to embed it for 16TH-001, which is the first program of "16th & 17th Century Turning Points in U.S. History".

Direct Link

http://videos.ambrosevideo.com/?16TH-001&LK=2755-UUMQ-KHTH Important!: Do not use the URL from your browser for any purpose - it will expire after you leave this page.

Embed Code

<iframe src="http://videos.ambrosevideo.com/?16TH-001&LK=2755-UUMQ-KHTH&embed&width=640" width="645" height="485" scrolling="no"> </iframe> Using the Embed Code The embed code will render the player only into another web page using an <iframe> tag. You can change the size of the player to whatever size suits your need by changing the value at the end of the src element, and altering the width and height attributes of the iframe according to your chosen player size. Instructor Clips: If you wish to link or embed an Instructor Clip, append &clip=nnnn to the links after the License Key, where nnnn is your chosen Clip ID. Chapters: If you wish to link or embed Program Chapter, append the chapter number to the links after the License Key with &chapter=n, where n is your chosen Chapter Number.

Your Usage Statistics are available two ways:

1. From My Account, choose Usage Statistics.  This page will allow you to choose what kind of statistics you're interested in as well as related parameters and format.
2. Using the links that are generated from your Usage Statistics page, you can access your statistics directly from any browser or external systems.

Output Formats
Aside from graphing, your statistics are available in 4 main formats:

1. Inline Formats are displayed immediately on the page from which you chose them:
   
   1. HTML - This is the default format for normal viewing of the statistics.  The results have HTML code embedded in the output to provide simple formatting.
   2. Plain Text - The provides plain text output that can easily be copied and pasted into 3rd party applications such as word processors and spreadsheets without worrying about HTML markup conflicts
2. Structured Format are formats that will open in a new window, and generally used for programmatic data exchange.  The links can be used to provide the statistical data in 2 common formats for 3rd party software by developers and system professionals:
   
   1. XML - Extensible Markup Language is a markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable..
   2. JSON - JavaScript Object Notation is an open-standard format that uses human-readable text to transmit data objects consisting of attribute–value pairs. It is the most common data format used for asynchronous browser/server communication (AJAJ), largely replacing XML which is used by AJAX.
3. Downloadable CSV Format that will usually download to your computer.  Some browser/configurations will open the file with an application on your computer, while others will simply download it to the location your or your browser specify.  In either case, this format is the simplest format to import directly into 3rd party applications such as spreadsheets.
4. COUNTER Compatible Spreadsheets. Ambrose Video is not a member of COUNTER, so cannot truly claim that they are compliant, as this implies that the format and data has been regularly audited by that organization.  However, the rules and structures of the COUNTER standard have been closely followed to provide several sets of statistics that can be used with that format.  Because these reports take a little more time to format for output, and can potentially be very large files, they are delivered to you via email using the address that is associated with your account.  They generally only take a few  minutes to compile and deliver to you.

Certain information may be accessed directly using the Ambrose API (Application Program Interface):

1. Raw Data pertaining to your account and license can be accessed using various standard formats
2. A growing library of widgets that can be embedded in a web page using basic HTML

Important Note:  ALL data requests with the API must include your License Key!

Raw Data

Basic Widget Usage

This is the simplest implementation of a widget. The actual output of the widget is contained within an <iframe> that is part of the web page on your site, and is controlled by the styling of your site. You can override the style of the iframe using normal HTML and CSS Styling.Punctuation matters with HTML, please be sure all semi-colons, brackets, etc. are correctly included.

<iframe
    src="http://www.ambrosevideo.com/api/widgets/customer/[subject]/?license=[your-license-key-goes-here]"
    style="width:100%; height:300px; border:0px"
    >
</iframe>

• src= The Widget URL that you want to use.
  (For SSL/Https: If your site uses SSL (https:), then the iframe should also use SSL(https:) for the url to ambrosevideo.com)
• /subject/ Subjects to display: This portion of the Widget link specifies the Subject Area of titles to display.
  Using "titles" as the subject, all of your licensed titles will be included. This can be over 100 images in some cases, and could cause the widget to load slowly while it retrieves that many images. You can specify a subset of your titles with any of the following subjects:
  • titles
  • economics
  • english
  • fine-arts
  • history
  • medicine
  • philosophy
  • political-science
  • science
  • social-studies
• The style= portion overrides the appearance of the iframe for your site.
  • width: 100% Will make the iframe fill the width of the area it is used on your site (called the "container")
  • height: 300px; A suitable height for the height of the thumbnails displayed
  • border: 0px; Hides the border that normally appears around an iframe element

Example of a complete HTML page using an Embedded Widget

The code below shows all the components of an HTML page that can be used to implement and style an embedded widget.
You can override the style of the iframe using normal HTML and CSS Styling.

<!DOCTYPE html>
<html>
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
        <title>Embedded Widget Example</title>
        <style type="text/css">
            iframe {
                border: 2px dashed silver;
                height: 210px;
                width: 65%;
            }
            #your-container {
                width: 100%;
            }
        </style>
    </head>
    <body>
        <div id="your-container">
            <iframe src="http://www.ambrosevideo.com/api/widgets/index.php/general/titles/science/?license=[your-license-key-goes-here]&width=800"></iframe>
        </div>
    </body>
</html>

The size and style of the iframe and widget usually have to be adjusted to fit the container you choose on your website:

<iframe style="width: 870px;height: 215px;border: 0px;" src="http://www.ambrosevideo.com/api/widgets/index.php/general/titles/science/?license=[your-license-key-goes-here]?width=830"></iframe>

<iframe style="width: 870px;height: 215px;border: 0px;" src="http://www.ambrosevideo.com/api/widgets/index.php/general/titles/english/?license=[your-license-key-goes-here]&width=830"></iframe>  

Most newer browsers already have the plugin to viewer PDF files installed and set up.  If your browser does not recognized PDF files, you will need to install a PDF viewer.

The free PDF viewer from Adobe can be installed from https://get.adobe.com/reader.  It will detect what kind of computer and browser you are using, and install the appropriate viewer onto your computer or device.

Once installed, you may have to restart your browser, and from then on, the PDF files will automatically recognized and opened when you click on their links.

Yes. MARC records are available for download from the Video Player Page, along with any other downloadable files for the Series.

The link to download may also be found on the spreadsheet of all your Licensed Videos.

Yes, the link is available as a spreadsheet from your Account Page

Yes. Each MARC record has a complete URL to the Video Stream.

For authentication purposes, the URL contains the phrase, LICENSEPLACEHOLDER. You must use your favorite MARC editing software to replace this phrase with your License Key (located on your Account Page, or on the spreadsheet of Licensed Video Links) for the links to be properly authenticated and viewed.