A License ID is a 32 or 12 character case-sensitive string that is unique to your Account, and used in the URLs to view videos.
Your License ID identifies your Account to our media servers to insure that only authorized users may view your videos.

Normally, your License ID is automatically determined based on your IP Address. Generally speaking, the only time that you need to do anything is if you are using MARC records. In this case, the streaming URL within those records must be edited to use your License ID within that URL.

Your License ID is located on your Account Page and also on the downloaded spreadsheet of your licensed video links.

Aside from individual or institutional pricing, the only difference is how your purchased videos are accessed. 

• Individual Accounts may only be viewed by logging into this site with the username/password that you select at purchase.
• K-12, College,Library Accounts (Institutional) can be accessed from this site by the purchaser with the username/password selected at purchase.
• Videos purchased with an Institutional Account can be viewed by anyone if they visit this website from any of the authorized IP addresses.
• Authorized IP addresses can be specified for Institutional Accounts by the person that purchased the videos.

You do NOT need to login to view the videos purchased by your institution, just click on Institution Access. If the video clips that you are expecting to see do not appear there, you need to contact your administrator to properly configure the account for your institution.

To login to the account area, use the username/password that you (or your rep) created when your account was opened. The login area is located in the top, right hand corner of the home page for this site.

If you're having trouble logging into the application, first check that you are typing in your user name and password correctly. Verify that your caps lock key is not on. If you continue to have problems, try resetting your password - use the "Forgot Password" link and a new password will be emailed to you, or just click here.

If you do not receive your password in a few minutes, and have reset it more than once, contact your rep, or use the Contact Us menu option. There may have been trouble sending you an email for some reason.

Users need a high-speed Internet connection (DSL or cable, no dial-up) and audio capabilities (sound card) to accommodate streaming audio and video.

Ambrose Video previews are offered as MP4 Streams, and by default, are played with a Flash Player.  However, if you do not have Flash installed, or are using a device that does not support it, the videos will also play using HTML5.

Bitrate switching essentially means that we have different files of different qualities of each Ambrose Program on the site. The internet connection speed of the customer will determine which file it will stream. The higher the internet connection, the better quality the file (but they all look good).

The file specs are as follows:
• All files are Adobe Flash 9+ h.264 with a file extension of .MP4.
• The three level of quality are (from lowest to highest), 425kbps, 900kbps, 1500kbps, 2500kbps and 4000kbps.
• A growing number of titles are being encoded in HD. As they become available, a separate "HD Streaming" link will appear. Those files are 2000kbps and look great, but do require a high amount of bandwidth to be viewed.!

Each Series has a main SKU, with the Program number and Segment number appended. For example, all Shakespeare videos begin with 'SH'. Using the main SKU, here are some examples of how you can control/group your Institutionally licensed videos:

 

skus=	Limits which of your licensed SKUs to display
search=off	Hides the video search fields from the user
heading=	Uses whatever follows the = sign as a title for the page

Some Examples:

This link will show only the licensed Shakespeare titles (SH)

http://www.ambrosevideo.com/institutions?skus=SH

Include multiple SKUs with the pipe character ( | )

http://www.ambrosevideo.com/institutions?skus=SH|AH|LS

Hide the keyword search input area

http://www.ambrosevideo.com/institutions?search=off

Use 'My Custom Title' as the heading of the displayed page

http://www.ambrosevideo.com/institutions?heading=My Custom Title

Using multiple settings with an ampersand (&)

http://www.ambrosevideo.com/institutions?skus=SH|LS&search=off&heading=Our Shakespeare Videos

* Be sure to separate the main link from your settings with a question mark (?), then precede each following setting with an ampersand (&).

The list of licensed videos can be viewed by clicking on the "Institution Access" tab, or by going directly to http://www.ambrosevideo.com/institutions/.

Using the IP addresses that have been configured for an Institution's license, the site can determine which videos are available to the users that visit the site based on the IP address that they are currently using. 

If by chance, an IP address is specified for more than one license (unlikely, but possible), the visitor is presented a list of the institutions that have configured the IP address.  Upon selecting the applicable institution, the appropriate list of video links is displayed.

The videos are intended to be streamed using a highspeed internet connection. Using a slow connection will cause the video to not play properly. If the videos frequently buffer, then it means that you are not maintaining a fast enough connection to our servers to watch our videos. Please contact your network administrator. We do not support dial-up connections.

You can fast forward, rewind, pause, stop and restart the video using the controls in the player. To use the fast forward or rewind buttons, you simply need to press the buttons and release them. Press them again to stop the fast forwarding or rewinding and resume normal play. You will need to let the video buffer before you can use these controls. Buffer time depends on your connection speed.