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    Licenses

    I can't log in - What should I do?

    You do NOT need to login to view the videos purchased by your institution, just click on Institution Access. If the video clips that you are expecting to see do not appear there, you need to contact your administrator to properly configure the account for your institution.

    To login to the account area, use the username/password that you (or your rep) created when your account was opened. The login area is located in the top, right hand corner of the home page for this site.

    If you're having trouble logging into the application, first check that you are typing in your user name and password correctly. Verify that your caps lock key is not on. If you continue to have problems, try resetting your password - use the "Forgot Password" link and a new password will be emailed to you.

    If you do not receive your password in a few minutes, and have reset it more than once, contact your rep, or use the Contact Us menu option. There may have been trouble sending you an email for some reason.

    What's the difference between Individual and other types of accounts?

    Aside from individual or institutional pricing, the only difference is how your purchased videos are accessed.

    • Individual Accounts may only be viewed by logging into this site with the username/password that you select at purchase.
    • K-12, College,Library Accounts (Institutional) can be accessed from this site by the purchaser with the username/password selected at purchase.
    • Videos purchased with an Institutional Account can be viewed by anyone if they visit this website from any of the authorized IP addresses.
    • Authorized IP addresses can be specified for Institutional Accounts by the person that purchased the videos.

    What is a License ID for and when do I need it?

    A License ID is a 32 or 12 character case-sensitive string that is unique to your Account, and used in the URLs to view videos.
    Your License ID identifies your Account to our media servers to insure that only authorized users may view your videos.

    Normally, your License ID is automatically determined based on your IP Address. Generally speaking, the only time that you need to do anything is if you are using MARC records. In this case, the streaming URL within those records must be edited to use your License ID within that URL.

    Your License ID is located on your Account Page and also on the downloaded spreadsheet of your licensed video links.