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Frequently Asked Question - I can't log in - What should I do?

I can't log in - What should I do?

You do NOT need to login to view the videos purchased by your institution, just click on Institution Access. If the video clips that you are expecting to see do not appear there, you need to contact your administrator to properly configure the account for your institution.

To login to the account area, use the username/password that you (or your rep) created when your account was opened. The login area is located in the top, right hand corner of the home page for this site.

If you're having trouble logging into the application, first check that you are typing in your user name and password correctly. Verify that your caps lock key is not on. If you continue to have problems, try resetting your password - use the "Forgot Password" link and a new password will be emailed to you, or just click here.

If you do not receive your password in a few minutes, and have reset it more than once, contact your rep, or use the Contact Us menu option. There may have been trouble sending you an email for some reason.