(800) 526-4663   customerservice@ambrosevideo.com
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How To Order



Ordering Methods


Phone: 800-526-4663 M-F, 9am-5pm E.S.T.
Online: www.ambrosevideo.com 24 hours a day, 7 days a week
Email: customerservice@ambrosevideo.com

Fax: 212-768-9282

By Mail:
Ambrose Video Publishing, Inc.
Attn: Order Processing
145 W. 45th Street, Suite 1115
New York, NY 10036



Shipping Costs


Standard Shipping Charges for Videos and DVDs. Each DVD in series counts as one.

US Continent

$5.00 for 1st Video or DVD
$1.50 for each additional Video or DVD
Not to exceed $120.00

For Example:
Miracle Planet (5 DVD Series)
1st DVD = $5.00
4 DVDs @ $1.50 = $6.00
Total Shipping & Handling =$11.00 for 5 DVD set

Alaska, Hawaii, Puerto Rico and US Territory orders:
An additional charge $5.00 will be added for all orders shipping to Alaska, Hawaii, Puerto Rico and US territories.

Canada
An additional charge of $8.00 will be added for all order shipping to Canada

Additional Express/Overnight Shipping Costs

Continental US Video/DVD Shipping Option

  Additional Charges
Merchandise Total Express
(2-3 days)
Overnight
$0 to $50.00 $2.95 $17.95
$50.01 to $100.00 $3.95 $20.95
$100.01 to $150.00 $4.95 $21.95
$150.01 to $200.00 $5.95 $23.95
$200.01 to $300.00 $9.95 $25.95
$300.01 to $500.00 $11.95 $30.95
$500.01 to $1,000.00 $15.95 $35.95
$1,000.01 or more $19.95 $48.95


Express and Overnight shipping are not available for Alaska, Hawaii, Puerto Rico, U.S Territories and Canada.



Shipping Policies


Standard Shipping (U.S only)
Most orders are shipped via Standard Shipping and are delivered within 7-10 business days from the ship date depending on product availability. We are sorry, we do not deliver to P.O Boxes.

Express (2-3 days) Shipping
Express orders will be shipped via 2nd Day Service should be delivered within 2-3 business days from the order's ship date. We're sorry, we do not deliver to P.O. Boxes.

Overnight Service Shipping
Overnight order placed by 12:00PM EST/noon will be processed and shipped the same day, depending on product availability. Overnight order placed after 12:00 PM EST/noon will be processed and shipped the next business day.

Items delayed due to availability will not be sent via Express or Overnight service.

Shipping to Canada
Orders shipping to Canada are processed and shipped within 1-2 business days. Please expect delivery within 14-21 business days from ship date. Not all programs are available to ship to Canada. See program information.

International Locations (Other than Canada)
We're sorry, products can only be shipped to destinations within the United States, it's territories and Canada. We apologize for any inconvenience.

APO/FPO delivery
The delivery time to APO/FPO addresses vary and it is out of our control. It may take a long period of time.

Delivery
Delivery occurs only on business days, Monday through Friday (excluding holidays).



Sales/Use Tax Information


Items sold by Ambrose Video and billed to destinations in the states of California, Florida, Nevada, New Jersey, New York, and Missouri are subject to tax.

If an item is subject to sales/use tax in the state to which the order is billed, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include shipping and handling charges, and discounts



Tax-Exempt Orders


Illinois State customers who purchase from our website are responsible for paying Illinois sales tax directly to the Illinois Department of Revenue. California, Florida, Nevada, New Jersey, New York and Missouri sales taxes will be charged on all orders unless Ambrose Video is provided with one of following:

  • Certificate of exempt status with tax I.D.

or

  • A copy of state resale certificate


Guarantee


Ambrose Video Publishing guarantees its product. Unopened returns will be accepted within 90 days of purchase—a credit will be issued for the product. Shipping will still be charged.



Privacy Policies


Online Privacy Policy
We are committed to protecting your privacy. We use the information you provide during the checkout process to process your orders and email your order confirmation. Ambrose Video knows that the confidentiality of purchase-related information is of special concern to visitors who purchase items through our website. We are committed to safeguarding this information. We will not share any personally identifiable information (such as your name, address or telephone number) that you provide us when you make a purchase through our website with any other company, except where necessary for us to fulfill the order or to administer our Web site.

Mailing Address
If you request a catalogue it will be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us. If you purchase from us, you may also receive mailings from us announcing new releases or special offers. If you prefer, you can have your name put on our do-not-mail list by emailing us at customerservice@ambrosevideo.com. Please include your name and address as it appears on your mailing label.

Encryption and Security
We use VeriSign's Payflow Pro software to perform all credit card transactions. To ensure your information remains secure, Payflow Pro encrypts each transaction request using the latest Secure Sockets Layer (SSL) encryption technology.



Marc Records


Ambrose Video has teamed up with Marc4media so that marc records for our titles are available to you at a reduced cost!

To Order Marc Records for our titles (or for more information) simply:

1) Log onto http://www.marc4media.com
2) Click on the How to Order icon
3) Follow easy-to-use directions on site

The reduced costs for Marc Records are $2.00 per record plus shipping & handling, (again these must be ordered directly from www.marc4media.com)

Marc4media is a content-rich cataloging product designed to be the foundation tool for library media programs across the country. By using Marc4media services you can speed up the transfer of data and be able to put your order from Ambrose Video into your automation system for circulation right away.



Educational Television


For information and pricing regarding Educational Television go to www.ambrosevideo.com/etv.cfm



Terms and Conditions


AMBROSE VIDEO PUBLISHING

Listed below are the basic terms and conditions that govern your use and purchase of precuts/programs from our website. Your use of the content purchased from Ambrose Video Publishing (AVP) constitutes your acknowledgement and agreement to all of the terms and conditions contained below ("Terms of Use").

AVP is the Licensor and you, the user, are the Licensee.

You hereby agree to the following Terms of Use:

1. Grant of License
AVP grants to the Licensee a limited, non-exclusive, revocable license to use the Content (as defined below) in an educational OR home video setting.

CUSTOMER ACKNOWLEDGES THAT THE PROGRAMS MAY NOT BE DUPLICATED, BROADCAST, TRANSMITTED BY CABLE OR OTHERWISE, ON ANY MULTI-RECEIVER OPEN OR INTERNET SYSTEM, OR DISPLAYED BEFORE THE PUBLIC, WHETHER OR NOT ADMISSION IS CHARGED. CUSTOMER SHALL EXHIBIT THE PROGRAMS ONLY AS HEREIN SPECIFIED AND USE THE PROGRAMS FOR NO OTHER PURPOSE.

Customer shall not sublicense, sublease or part with possession of any Program received by Customer hereunder. Performing rights to music contained in any Program are not granted herein. Nothing herein shall derogate from any rights of Ambrose or any other copyright proprietor of any Program under the United States Copyright Law or any applicable foreign copyright laws. The Content is licensed solely for classroom teaching, research, educational non-commercial multimedia projects, classroom presentations, and individual presentations for use in educational institutions or public libraries.

PUBLIC PERFORMANCE RIGHTS
A "public performance" is any performance of a videocassette, DVD, videodisc or film which occurs outside of the home, or at any place where people are gathered who are not family members, such as in a school or library. In most cases titles sold by video and retail outlets are restricted to home use only and do not include public performance rights. All of the prices listed on the individual film pages include public performance rights.

EDUCATIONAL TELEVISION
Television rights for cable, commercial, educational television, or internet/web television are specifically NOT included with purchase and are covered by a licensing agreement. Contact Ambrose Video for more information.

See pricing for Educational Television.

2. Copyright: All materials purchased from AVP including, but not limited to, video, DVD, audio, graphics, text, images, and interactive media ("Content") are the property of AVP or have been licensed to AVP, and are protected by international copyright and trademark laws. Licensee has no ownership of the Content. Licensee may not copy, create derivative works from, transmit, perform, modify, display, or sell any information, products or services obtained from this site, except as expressly permitted under applicable law, as expressly stated for a specific product, or as described in these Terms of Use. In addition, the contents of this Web site, including but not limited to design, "look and feel," software code, text, images, audio, and audiovisual Content, are copyrighted, with all rights reserved by Ambrose Video Publishing, Inc.

3. Price: Customer shall pay to Ambrose for the right to exhibit the Programs under the conditions set forth herein the amount required for the order or rental and as set forth in Paragraph 3 hereof immediately upon invoicing by Ambrose.

4. Payments: Customer shall pay to Ambrose the following sums in the manner and at the times herein specified, time being of the essence with respect to all such payments:

(a) the price for each Program as specified on this website and together with the delivery charge therefore, and
(b) any and all taxes, fees and other like charges billed to Ambrose and imposed, levied or based upon this license agreement, the delivery, possession, exhibition or use of any Program, or upon the grant or exercise of any rights hereunder, or upon the sums payable by Customer to Ambrose pursuant hereto; and
(c) All other charges specified elsewhere in this agreement.

5. Advertising: Customer shall not advertise the Programs licensed hereunder in any public media and any advertising undertaken shall recite only the title of the Programs and the performers, if any, and shall prominently set forth that the Programs are an Ambrose Video Publishing, Inc. presentation.

6. Term: The term of this license with regard to each Program shall commence as of the date each Program is delivered for shipment to or mailed to the Customer and shall continue for the term of the order. DVD rights exist for the life of the DVD.

Term for other rights/licenses: The term of this License Agreement shall be concurrent with the length of the license chosen by the Licensee (i.e. 1 year, 3 year, perpetual, or other agreed upon term) ("Term"). Upon expiration, non-renewal, or any termination of the license, all Licensee's rights to use the Content shall cease, except as otherwise provided herein below. Except for noncommercial student projects, all Content in all formats must be erased, deleted, or destroyed upon expiration or any termination of this Agreement. Student multimedia projects need not be destroyed but they may not be used for instructional purposes by the Licensee's organization after expiration of this Agreement.

7. Disclaimer of Warranties
Licensor makes no warranty whatsoever, including without limitation: as to the accuracy, reliability, availability, suitability, quality, or operation of any information, software, or service provided.

Licensor and all information, products and other content (including third party information, products and content) included in or accessible from AVP Content are provided "as is" and without warranties of any kind (express, implied and statutory, including but not limited to the warranties of title and noninfringement and the implied warranties of merchantability and fitness for a particular purpose), all of which AVP disclaims to the fullest extent permitted by law. Licensee's use of the Content is at licensee's sole risk.

8. Default: if Customer defaults hereunder, without limitation of its remedies:

(a) Ambrose in addition to other remedies may repossess any Program previously delivered hereunder;
(b) Ambrose may refuse to take further orders from Customer and may refuse to make further shipments of Programs to Customer, and
(c) Customer agrees to pay Ambrose costs and expenses of collection and/or repossession, including maximum attorney fees permitted by law.

9. Termination: In the event that:

(a) Customer defaults in the timely payment of any sums hereunder, and such default continues for a period of five days, or
(b)Customer advertises the Program contrary to the provisions of Paragraph 4, or
(c) Customer defaults with respect to any of the other provisions hereof and fails to cure such default within three (3) days after written notice thereof from Ambrose or
(d) Customer becomes insolvent, or files a petition in bankruptcy, or is adjudicated bankrupt, or executes an assignment for the benefit of creditors, or an involuntary petition in bankruptcy is filed against Customer, or a receiver or trustee is appointed for any of Customers property, then, in any one or more of such events, Ambrose may in its discretion at any time thereafter, terminate the license herein granted and all rights to Customer thereunder, such remedy shall be in addition to and without prejudice to any right or remedy in law or equity or provided for elsewhere in this agreement on account of any violation or breach. Immediately upon termination of the license herein granted, Customer shall, at its expense, deliver any and all the Programs previously delivered to it, together with the chips or digital packets, cassettes, DVDs and containers pertaining thereto, to Ambrose and shall pay to Ambrose all moneys payable hereunder.

10. Limited Warranties and Remedies: Ambrose warrants each Program to be free from defects in material or workmanship at the time of delivery, In the event of Ambrose's breach of such warranty Customers exclusive remedy shall be that Ambrose will replace the defective Program provided Customer returns the defective Program to Ambrose, Ambrose hereby disclaims any other warranties, express or implied.

11. Guarantee
Ambrose Video Publishing guarantees its product. Returns will be accepted for any program within 90 days of purchase - a credit will be issued for future purchases.

12. Privacy Policy
We are committed to protecting your privacy. We use the information you provide during the checkout process to process your orders and email your order confirmation. Ambrose Video knows that the confidentiality of purchase-related information is of special concern to visitors who purchase items through our website. We are committed to safeguarding this information. We will not share any personally identifiable information (such as your name, address or telephone number) that you provide us when you make a purchase through our website with any other company, except where necessary for us to fulfill the order or to administer our Web site.

13. Indemnification
Licensee agrees to indemnify Licensor, its directors, officers, shareholders, employees, parents, subsidiaries, affiliates, agents and licensors, from and against all losses, expenses, damages and costs, including legal and accounting fees, resulting from Licensee's violation of these Terms of Use.

14. Governing Law
These Terms of Use are governed by the laws of the United States and the State of New York, without giving effect to any principles of conflicts of laws. Licensee hereby consents to the jurisdiction of the state and federal courts located in New York, New York.

15. Trademarks
Ambrose Video, Ambrose Video Publishing, Ambrose DVD, Documentary-Video and their respective logos that appear throughout the Web site belong to Ambrose Video Publishing, Inc. Except as permitted by applicable laws, Licensee is prohibited from using any of the marks appearing on this site without express written consent from their respective trademark owners.

16. Miscellaneous
Licensor reserves the right to refuse service and terminate accounts at its sole discretion, with or without cause, including, but not limited to, if Licensor believes Licensee's conduct violates applicable law or is harmful to Licensor.

Licensor's rights, including but not limited to all rights of remedy for Licensee's breaches under this Agreement, shall continue in perpetuity.

Licensor reserves the right to change, modify, add, or remove portions of these Terms of Use or this service at any time. Please check this page periodically for any modifications. Licensee's continued use of this site following the posting of any changes will mean that Licensee has accepted the changes. Licensor may add, delete, or modify features, titles, as well as the scope of service and support provided. Pricing, product features and specifications, and product title library are all subject to change without notice.

No delay or failure of Licensor to take action under these Terms and Conditions will constitute a waiver by Licensor, unless expressly waived in writing by Licensor.

With the exception of the rights to use Content, all other provisions of this Agreement shall survive termination and shall continue to legally bind Licensee.

These Terms of Use constitutes the complete agreement of the parties and contains the entire understanding of the parties hereto relating to the Content, supersedes any prior written or oral agreement or understandings between the parties with respect to the Content, and cannot be changed or terminated orally. Only a writing specifically referencing these Terms of Use and signed by the parties hereto may amend them.