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Frequently Asked Question - My IP/Proxy authentication is not working as it should - what can I do?

My IP/Proxy authentication is not working as it should - what can I do?

When you make IP or Proxy Server changes to your Account, your License is updated on our Media Servers. IP Address changes are updated immediately, but because Proxy changes are manually made, the changes you've made may be in various stages of updating.

To see exactly how your current License settings on the Media Servers are being interpreted, go to your Account Maintenance page and select the Authentication Diagnostics option. This tool will use your current IP address to find your license, and identify any potential problems that it can detect, as well as to tell you at what stage any Proxy Server changes you've made are at.